Decision to make modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

Licence modification
Publication date
Industry sector
Supply and Retail Market
Decision for
Statutory consultation on proposed modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

This letter sets out our decision following a statutory consultation on proposed modification to the gas and electricity supply licence. The changes will oblige all suppliers to increase the monetary threshold at which they must facilitate the transfer of indebted prepayment meter customers from £200 to £500 (standard licence condition 14.6 of the gas and electricity supply licences).

Main document

Decision to make modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol [PDF, 279.70KB]