Accessibility statement for Ofgem.gov.uk

This accessibility statement applies to www.ofgem.gov.uk

This website is run by Ofgem and we want as many people as possible to be able to use it. This means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS and NVDA)

Visit AbilityNet for advice on making your device easier to use if you have a disability.

Current level of accessibility

Ofgem is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Issues with PDFs and other documents

We have built this site to be compliant with WCAG 2.1 AA standards. We have used third-party auditing and have also tested various pages and features with users who have a range of accessibility-related needs.
We work to make sure all Ofgem authored or procured PDF documents are accessible. However, we recognise that PDFs can present challenges for some users.

If you have any problems using any of our documents, please email accessibility@ofgem.gov.uk.

We are transitioning our publishing process from PDF documents to web pages to enhance our website’s accessibility.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Accessibility help

If you need information from this website in a different format, such as accessible PDF, large print, easy-read, audio recording or braille:

We’ll review your request and respond within two working days.

You can also visit us in person, as our offices in London and Glasgow have access to audio induction loops. If you contact us before your visit, we can arrange adjustments to support your requirements.

Find out how to contact us.

Plain language

In 2020 we completed a plain language audit through the Plain Language Commission, to meet its Clear English standard.

We have re-written our consumer-facing information in accordance with plain language principles and will seek Plain Language Commission accreditation for this content later in 2021. Read more about Clear English Standard accreditation and how it is measured.

How we tested this website

We last tested this website in June 2021. The tests carried out included:

We tested:

  • our main website platform functionality, available at www.ofgem.gov.uk
  • 20 web pages across a representative sample of templates and essential information we publish.

Content outside the scope of the accessibility regulations

Third-party content

The accessibility regulations do not require us to fix third-party content that is neither funded, developed or under the control of the public sector body. This might include reports, consultation responses or documents we publish from licensees.

Live video and pre-recorded media

We do not plan to add captions to pre-recorded media published before 23 September 2020 or live video streams, because they are exempt from meeting the accessibility regulations.

Other accessibility statements

Select a link to view accessibility notices for the registers we run supporting administration of government environmental schemes, and our energy company licence information register:

Reporting and enforcement

To report an accessibility issue that isn’t listed on this page, or if you find our website accessibility levels insufficient, please contact us.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Preparation of this accessibility statement

This statement was prepared on 17 September 2020. It was last reviewed in September 2024.