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Statutory consultation on proposed modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

Consultation

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Closed (with decision)

Publication date: 18 December 2014
Closing date: 13 February 2015
Industry sector: Supply and Retail Market
Decision: Decision to make modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

This letter comprises a statutory consultation on a proposed change to the licence condition 14.6 to oblige gas and electricity suppliers to increase the monetary threshold at which they must facilitate the transfer of indebted prepayment customers from £200 to £500. This letter also seeks stakeholders’ views on minor consequential changes we are proposing to make to our Social Obligations monitoring guidance.

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Jonathan Blagrove

Statutory consultation on proposed modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

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Ofgem is the Office of Gas and Electricity Markets.