Notice of proposed financial penalty on Farringdon Energy Limited following investigation into its compliance with SLC 4A
Penalty notice
- Publication date
- Company
- Farringdon Energy Limited
- Industry sector
- Supply and Retail Market
- Licence type
- Electricity Supply Licence
Ofgem has proposed to impose a financial penalty on Farringdon Energy Limited (Farringdon), requiring it to pay £223,676.00 for breaching Condition 4A (SLC 4A), operational capability, of the Standard Licensing Conditions (SLCs) in relation to the Provisional Order served on 9 May 2024.
SLC 4A.1 states:
The licensee must ensure it has and maintains robust internal capability, systems and processes to enable the licensee to:
(a) efficiently and effectively serve each of its Customers;
(b) efficiently and effectively identify likely risks of consumer harm and to mitigate
any such risks; and
(c) comply with relevant legislative and regulatory obligations.
The penalty relates to our findings that Farringdon had taken, and was continuing to take, direct debit payments, for non-domestic supply of electricity, from customers it was either no longer supplying electricity to, or had not commenced supplying.
Had Ofgem not intervened, this practice would have continued and resulted in Farringdon potentially causing customers further financial loss.
Ofgem’s investigation into further breaches of SLCs, including SLC 0A, by Farringdon are ongoing.