Warm Home Discount (WHD)
Contacts
To contact the Warm Home Discount team at the Department of Energy Security and Net Zero you can call the helpline or write to the address below:
Warm Home Discount helpline
Telephone: 0800 030 9322
Monday to Friday, 8am to 6pm
Find out about call charges
110552 Warm Home Discount Scheme
PO Box 26965
Glasgow
G1 9BW
To enquire about Industry Initiatives or any other queries you might have that can’t be answered on our web pages contact whd@ofgem.gov.uk.
Guidance documents for suppliers
Guidance for England and Wales
Guidance for Scotland.
To view previous versions of guidance please visit the publications library.
Reports and Data
To view annual reports, interactive charts and data on the Warm Home Discount scheme since it launched in 2011 visit the reports and data page.
Counter Fraud
We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.
Complaints
We want you to be happy with the services you receive. If you are unhappy you may want to make a complaint. Find out how to complain about Ofgem.