Warm Home Discount (WHD)

Applications to participate in WHD as a voluntary supplier should be made as part of the customer data notification process. We will contact all suppliers in January-February to request domestic customer data and will also ask if they wish to be a voluntary supplier.

If you are interested in becoming a voluntary supplier for Warm Home Discount, please refer to our WHD England and Wales guidance or our WHD Scotland guidance which outlines how we administer the scheme and how we expect participating suppliers to comply with scheme requirements.

Voluntary suppliers will only have an obligation under the Core Groups and must comply with all aspects of the Core Groups for the relevant scheme year. For any questions and to express an interest in becoming a voluntary supplier for Warm Home Discount, please email WHD@ofgem.gov.uk.

If you are an obligated supplier under Warm Home Discount, you can meet your non-core spending obligation through Industry Initiatives.

These are activities which help fuel poor customers in ways other than providing energy bill rebates. They can often be delivered in partnership with other organisations, using funding from energy supplier(s). They can last over the course of a scheme year or extend across multiple years.

An Industry Initiative must be an activity permitted under by the WHD England and Wales 2022 Regulations or the WHD Scotland 2022 Regulations. Examples include:

• Providing energy advice.
• Paying organisations to refer customers who are in fuel poverty or a fuel poverty risk group and are, or may be, eligible to receive assistance through the WHD or for any other assistance from the supplier.
• Providing benefit entitlement checks and/or assistance in claiming benefits.
• Providing energy efficiency measures, thermal efficiency measures, energy efficient appliances or micro generation.
• Funding training for people to provide energy advice.
• Providing assistance with energy debts, as part of a package of measures aimed at giving customers long-term relief from fuel poverty.
• Provision of rebates to eligible occupants of mobile homes.
• Providing energy advice or energy efficiency measures to customers in off-gas grid homes, living in households with a person who has a significant health problem or disability, or living in communities where residents are wholly or mainly in fuel poverty.

See our WHD England and Wales guidance or our WHD Scotland guidance for further information on Industry Initiatives.

Please contact WHD@ofgem.gov.uk for a copy of the notification template used by energy suppliers to gain approval for specific Industry Initiatives.

Information for suppliers on the price caps that apply to Warm Home Discount customers on standard variable and default tariffs, can be found on our Energy price caps industry page.