Symbio Energy Limited (“Symbio”) ceased trading on 29 September 2021 and its licences to supply gas and electricity were revoked as of 3 October 2021. As a result, the provisions of the Provisional Order, issued to Symbio Energy Limited on 18 August 2021, are no longer in effect.
Symbio’s customers have been transferred to E.ON Next under the Supplier of Last Resort (SoLR) process. If you would like any further information regarding the SoLR process and how this is being managed please see: Symbio Energy customers: Your questions on new supplier E.ON Next | Ofgem
Provisional Orders are issued in certain circumstances in accordance with the statutory framework and where certain conditions are satisfied. Further information regarding provisional orders is contained within our Enforcement Guidelines.
For information relating to this provisional order, please see the documents below.