Solarplicity customers: Your questions on new supplier EDF
Guidance
- Publication date
- Industry sector
- Supply and Retail Market
Related links
We have appointed EDF to take on the customers of Solarplicity Supply Limited after it ceased trading.
This appointment will take effect on Saturday 17 August 2019, following an appointment process Ofgem has run to get the best deal for customers.
If you are a business energy customer, Ofgem has an additional guide explaining what happens and how you are protected when your energy supplier goes out of business.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Prepayment meter customers
Complaints and contacts
Feed-in Tariff (FIT) customers and generators
Enquiries
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.