Our Power customers: Your questions on new supplier Utilita Energy
Guidance
- Publication date
- Industry sector
- Supply and Retail Market
We have appointed Utilita Energy Limited to take on the customers of Our Power, after they ceased trading. This appointment will take effect on Thursday 31 January 2019. This follows a competitive process we’ve run to get the best deal possible for Our Power customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Prepayment meter customers
Payments through direct debit
Warm Home Discount
Complaints and contacts
Enquiries
Utilita will contact Our Power customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Utilita customer contact team.
Utilita customer helpline:
Utilita’s dedicated helpline is 03300 583 392.
Our Power administrators:
KPMG has been appointed as the administrator for Our Power. They can be contacted at: ukfmopesl@kpmg.co.uk
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 03454 040506 - Monday to Friday, 9am to 5pm
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.