OneSelect customers: Your questions on new supplier Together Energy
Guidance
- Publication date
- Industry sector
- Supply and Retail Market
We have appointed Together Energy to take on OneSelect’s customers after they ceased trading. This appointment will take effect on Friday 14 December. This follows a competitive process we’ve run to get the best deal possible for OneSelect’s customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Complaints and contacts
Enquiries
Together Energy will contact OneSelect customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Together Energy customer contact team on 0333 1501699
OneSelect’s administrators
Danny Dartnaill and Tony Nygate, both of BDO LLP, were appointed Joint Administrators of OneSelect Limited. Together Energy or its appointed agent, Opos Ltd, are collecting debts due from customers of OneSelect on behalf of the Company. If you have any queries about your account balance, please contact Together Energy in the first instance at https://togetherenergy.co.uk/contact-us/ or call 0333 150 1699.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 03454 040506 - Monday to Friday, 9am to 5pm
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.