Ofgem Consumer First Panel, Year 6, Wave 4: Switching suppliers for domestic customers with debt
Reports, plans and updates
- Publication date
- Industry sector
- Supply and Retail Market
The Consumer First Panel has been a flagship project within Ofgem’s Consumer First initiative for the last five years. It is a deliberative approach that brings a broad group of domestic energy consumers together 3-4 times over the course of a year to feed into Ofgem’s policy making.
For this fourth wave of the 2014/15 Panel, Ofgem asked Big Sofa to explore Panellists’ attitudes to how suppliers manage the switching process for customers with debts, specifically:
- Suppliers’ ability to prevent those customers with an energy debt from switching
- The implications of maintaining or removing suppliers’ power to do this
For this wave, 64 Panellists attended deliberative workshops in the four Panel locations (Colwyn Bay, Livingston, Oxford and Sheffield) in February 2015.