We have appointed EDF to take on the 360,000 domestic customers and small number of non-domestic customers of Green Network Energy, which is ceasing to trade.
This appointment will take effect on Sunday 31 January 2021, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.