We collect and process your information under the ‘Public Task’ legal basis for processing as part of our remit as the Great British Insulation Scheme administrator (UK GDPR, Article 6(1)(e)).
In some circumstances we will process special category data (eg information related to your health as evidence you are eligible for the scheme). In these circumstances, the processing will be based on a substantial public interest and carried out in accordance with the Ofgem Privacy policy document, which explains how and why Ofgem collects, processes and shares special category and criminal offence data. In all other cases, we will tell you the condition upon which we are processing your special category data.
We would not be able to fulfil our obligations as the administrator of the Great British Insulation scheme without collecting your information.
We may process your information for the purpose of conducting surveys. Where we do so, this is necessary for the purposes of legitimate interests pursued by us within the meaning of article 6(1)(f) of UK GDPR. Where you agree to participate in a survey, we will also process your information based on your consent. Ofgem have a legitimate interest to understand our overall reputation among stakeholders and stakeholder’s expectations of Ofgem. Ofgem wish to understand perceptions of performance against strategic priorities, regulatory performance, and establish a baseline on these metrics for Delivery and Scheme participants. Ofgem also wish to use analysis of data to identify areas where engagement methods, systems and processes could be improved for customers and stakeholders in their experience with us.