Economy Energy customers: Your questions on new supplier Ovo Energy
Guidance
- Publication date
- Industry sector
- Supply and Retail Market
We have appointed Ovo Energy to take on the customers of Economy Energy, after they ceased trading. This appointment will take effect on Saturday 12 January 2019. This follows a competitive process we’ve run to get the best deal possible for Economy Energy customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Warm Home Discount
Complaints and contacts
Enquiries
Ovo Energy will contact Economy Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Ovo Energy customer contact team.