Request a review
If we’ve made any decision for the Domestic Renewable Heat Incentive (RHI) that you think is incorrect (eg, rejecting your application, revoking a previously approved application, imposing a sanction) you can request a review.
Process for requesting a review
Complete our request form below and send it to us within 28 days of receiving our decision. Contact details are on the form. In it you must specify:
Please note, we can only accept review requests from the named members email account.
Therefore, if your review request concerns an existing Domestic RHI accreditation, please contact us from the email address registered on the account in question.
Your review request will be acknowledged within 2 working days and we will aim to reach a decision within 20 working days. We may contact you with additional questions or clarifications during this time.
In circumstances where we are unable to provide a full response within 20 working days, we will provide an update within this time.
If the decision is unchanged
If you feel we have been unable to resolve your review and you are not satisfied with the outcome, you can escalate the matter to the Parliamentary and Health Service Ombudsman via your MP.