Avro Energy customers: Your questions on new supplier Octopus Energy
Guidance
- Publication date
- Industry sector
- Supply and Retail Market
We have appointed Octopus Energy to take on the 580,000 domestic customers of Avro Energy, which is ceasing to trade.
This appointment will take effect on 26 September 2021.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Smart meters
Government and social schemes
Complaints and contacts
Enquiries
Octopus Energy will contact Avro Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Octopus Energy customer contact team.
Avro Energy’s administrators
Administrators: Alvarez & Marsal Europe LLP
Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.
Telephone: +44 (0) 20 7715 5200
Email: INS-AVROEL@alvarezandmarsal.com
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
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Call 0808 223 1133 or use their online webchat.
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For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
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Visit the energyadvice.scot website
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Call 0808 196 8660 or use their online webchat
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our online guide.