Quantitative Research into Non-Domestic Consumer Engagement in the Energy Market
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Ofgem commissioned Element Energy and The Research Perspective to undertake quantitative research with business energy consumers. The overarching aims of this research were to:
- Track market engagement and switching behaviours in the non domestic sector
- Understand current supply arrangements and experiences
- Provide insight into businesses’ engagement with contracts and the renewal process
- Understand businesses’ experience of third party intermediaries.
A total of 1,300 business consumers were surveyed between June and August 2013. The sample included micro, small, medium and large businesses, operating across a broad range of industry sectors in Great Britain, including both private and public sector organisations.