Ofgem appoints British Gas to take on customers of Rebel Energy Supply Ltd (Rebel Energy)

Press release
Publication date
Company
Rebel Energy Supply Limited
Industry sector
Supply and Retail Market

Ofgem has appointed British Gas to take on supplying Rebel Energy’s 84,000 domestic customers, and 6,000 non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.  

Funds that current and former domestic customers of the supplier have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier.   

For existing Rebel Energy customers, energy supplies will continue as normal after they were switched over to British Gas on Sunday 6 April 2025.   

Customers of Rebel Energy will be contacted over the coming days about the changes. If customers wish to switch supplier, they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.  

Tim Jarvis, Director General for Markets at Ofgem, said:   

“Making sure consumers face as little disruption as possible when a supplier exits the market is our number one priority, so I am pleased to confirm we have appointed British Gas for customers of Rebel Energy. 

“While I know customers may be concerned, they do not need to worry. All credit balances remain protected, and there will be no interruption to their energy supply while the switch is taking place.  

“Rebel Energy customers will be placed onto a competitive tariff, though should consider what’s right for them once the transfer is complete. They will also face no exit fees if they choose to switch to another supplier.”   

Notes to editors  

  • Rebel Energy customers are being supplied by British Gas as of Sunday 6 April 2025. Accounts will be fully set up in due course. British Gas will be in touch with customers in the coming days with information on setting up their accounts.  
  • British Gas has been appointed to take over the former customers of Rebel Energy under Ofgem's Supplier of Last Resort process. Any questions Rebel Energy customers have should be directed to British Gas. 
  • Funds that current and former domestic customers of Rebel Energy have paid into their accounts will be protected, where they are in credit.  
  • Current and former customers who owe money, or are in debit to Rebel Energy, should wait to hear from British Gas or their outgoing supplier’s administrators.  
  • Read Ofgem’s announcement on Rebel Energy. 
  • Customers can find support and advice on the Ofgem website, Facebook and X (formerly known as Twitter) feed, @ofgem. Alternatively, if they need extra help, in England and Wales they can contact Citizens Advice on 0808 223 1133 or email them via webform, in Scotland they can contact Advice Direct Scotland on 0808 196 8660 or use their online webchat.  
  • More information for Rebel energy customers can be found on the Ofgem website.