Many things can make us vulnerable or put us in a vulnerable situation. You could be considered vulnerable if you:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have children under 5
- have extra communication needs (such as if you don’t speak or read English well)
- cannot safeguard your welfare or the welfare of other members in your household because of your age, health, disability or severe financial insecurity
- are eligible for the Priority Services Register – a support service for vulnerable people.
You might be in a vulnerable situation for other reasons if your situation isn’t listed. For example, if you need short-term support after a stay in hospital or have financial difficulties. If you aren't sure, always speak to your supplier or network operator and explain your situation.
Citizens Advice can also help
- Call on 0808 223 1133 or use their online webchat
- For textphone, dial 18001 followed by the helpline number.
Or in Scotland contact Advice Direct Scotland
