Outcome of our assessment under the 2020 RIIO-ED1 Incentive on Connections Engagement
Decision
- Publication date
- Industry sector
- Distribution Network
We expect distribution network operators (DNOs) to provide a high quality service to all customers who are seeking a connection. Helping new customers connect to the electricity network is one of the most important services provided by DNOs. It enables the construction and occupation of new homes, starting up and running new businesses and producing electricity through new forms of generation.
The Incentives on Connections Engagement (ICE) was introduced to focus on large connections customers. The ICE aims to push DNOs to engage with their large connections customers and deliver on the needs of these customers. Under the ICE, if DNOs fail to engage and deliver, they could incur a penalty.
We have concluded the assessment for this year’s ICE and overall, feedback relating to engagement from all DNOs have been positive – with the majority of respondents to our stakeholder consultation confirming they are satisfied with DNO performance. We have also received feedback of concern in some areas, which we have discussed further in our letter.
Taking everything into consideration, we believe the DNOs have met the minimum criteria under the ICE this year and as such have decided to not consult on penalties. We explain the reasons for our decision in our letter.