Consumer Vulnerability Strategy

Decision
Publication date
Industry sector
Supply and Retail Market

Ofgem has created a new Consumer Vulnerability Strategy to guide our work on identifying and tackling consumer vulnerability in the energy market and to guide our expectations of the energy companies.

Main document

Consumer Vulnerability Strategy [PDF, 455.84KB]

Subsidiary documents

Consumer Vulnerability Strategy supplementary appendices [PDF, 345.28KB]
Vulnerable Consumers and the Priority Services Register - A report prepared for Ofgem by BritainThinks [PDF, 1.11MB]
Research into the Priority Services Register and non financial support for vulnerable energy consumers by Ipsos MORI [PDF, 583.06KB]
Ofgem Consumer First Panel – Research to inform Ofgem's review of the Priority Services Register [PDF, 1.39MB]
Appendix to the Consumer First Panel Report on the Priority Services Register [PDF, 1.71MB]
Beyond average consumption - Research [PDF, 2.91MB]
Beyond average consumption - Research summary [PDF, 72.44KB]
Age UK response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 125.19KB]
British Gas response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 6.23MB]
Carillion Energy Services response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 94.10KB]
Citizens Advice response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 49.03KB]
Consumer Focus response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 404.51KB]
Scottish Power response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 130.30KB]
Ecotricity response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 1.40MB]
EDF response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 109.46KB]
Energy UK January 2013 response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 161.11KB]
Energy UK December 2012 response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 301.10KB]
Electricity North West Limited's response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 152.71KB]
Money Advice Trust response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 63.32KB]
National Energy Action (NEA) response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 221.55KB]
National Grid response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 78.78KB]
Northern Powergrid response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 54.84KB]
npower response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 46.75KB]
SFHA response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 80.05KB]
Scottish Fuel Poverty Forum response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 43.18KB]
Scottish Power Energy Networks response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 120.83KB]
SSE response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 338.61KB]
StepChange Debt Charity response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 384.65KB]
Toynbee Transact response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 125.67KB]
Trading Standards Institute response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 120.45KB]
UK Power Networks response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 147.26KB]
Western Power Distribution response to Ofgem’s proposals for a new Consumer Vulnerability Strategy [PDF, 278.30KB]
Minutes of November 2012 workshop on Ofgem's proposed perspective on vulnerability [PDF, 134.78KB]