Back to overview of smart energy market.
Engaged Consumers
- Consumers find the market more engaging, with more competition, innovative products and services, and better information.
Changing attitudes to energy use
- The energy market supports greater consumer involvement and participation.
- Consumers are actively interested in managing their energy use and exploring new opportunities to manage it.
- Consumers can use information and devices to better manage their energy use.
Accessible new products and services
- New forms of engagement are available through services like collective switching and trusted third party intermediaries.
- Consumers look for alternative offerings and have confidence to move away from traditional products and services.
- Companies do the basics better for consumers so they can make well-informed decisions: a simpler, clearer and fairer market.
Providers seize opportunity
- Providers offer new products and services that meet consumer needs.
- Simplified market processes remove barriers to entry.
- Increased consumer engagement encourages providers to innovate.
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