Infographic guide: Smart means - empowered consumers
Guidance
- Publication date
- Industry sector
- Supply and Retail Market
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In short:
If customers have precise information on how much energy they use and better ways to manage their usage and costs, it will be easier for them to shop around for better deal.
Making switching fast, and more reliable will empower consumers to get the most out of this, which is core to an effective energy market.
Ofgem is leading a programme to overhaul industry processes so that customers can choose a new supplier and switch to them the next day. We expect these changes to be in place towards the end of the decade.
Find out more in Change of supplier.