Decision on automatic rollovers and contract renewals for micro-business consumers
Licence modification
- Publication date
- Industry sector
- Supply and Retail Market
The letter below contains our decision to modify the gas and electricity supply licences by amending standard licence condition (SLC) 1 and SLC 7A. It explains how our decision takes into account the responses to the statutory consultation published on 30 July 2014.
These modifications will require suppliers to:
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allow micro-business consumers to give notice to terminate a contract no more than 30 days before a contract ends,
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provide current prices and annual consumption details on renewal letters for micro-business fixed-term contracts, and
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acknowledge a termination notice from a micro-business consumer within five working days of receipt, or as soon as reasonably practical after that.
All the changes will take effect on 30 April 2015.