Consumer Perceptions of the Energy Market Q4 2018
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Ofgem in conjunction with Citizens Advice has launched a new survey to monitor domestic consumer’s perceptions about the quality of service in the energy market. This is the first wave of the study and it will run on a quarterly basis.
The survey covers a range of topics including satisfaction with energy suppliers, perceptions about energy tariffs, use of price comparison websites and awareness and understanding of the default tariff price cap.
The survey is conducted by Accent Research on behalf of Ofgem and Citizens Advice. Each quarter we survey approximately 3200 household energy bill payers across Great Britain.
Please contact consumer.first@ofgem.gov.uk for further details.