Consumer confidence: a step up in standards
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This document sets out our strategy and ambition to drive further improvements and culture change in customer service for domestic and non-domestic consumers. The Consumer Confidence work programme will focus on three main areas: defining the outcomes we want the sector to deliver, redesigning the regulations and incentives to deliver those outcomes, and ensuring Ofgem has the right powers. As part of this we will be working with the government to look at various mechanisms to deliver on our ambition.