Ofgem has today published updated energy supplier complaints information for 2015.
The information, available on our Comparing suppliers webpage, makes it easier for consumers to compare energy companies’ customer service records. There is data on a variety of customer satisfaction measurements, including ease of contacting supplier, complaints received and resolved and how likely consumers are to recommend a supplier to others. The indicators show that in 2015:
Ofgem believes the number of complaints remains too high and all suppliers must continue to strive for further improvements and ensure that their customers are at the heart of everything they do.
Consumers should also remember they have a choice. If your energy company isn’t delivering, on price or on customer service, vote with your feet. Use the Be an Energy Shopper website to find out how to shop around for a better deal.
See data on customer satisfaction, complaints handling and Ombudsman referrals.
For a more detailed look at the complaints statistics for larger and smaller suppliers, see Supplier complaints data.
Ofgem is Britain’s independent energy regulator. Its priority is to protect and make a positive difference for energy consumers. It does this through regulating, supervising and developing the energy retail and wholesale markets, and the delivering government schemes.
For more information about Ofgem’s work, see Energy market facts and figures.
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Lisa O’Brien: 020 7901 7426
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