Ofgem appoints EDF Energy to take on customers of Toto Energy
Press release
- Publication date
- Industry sector
- Supply and Retail Market
Ofgem has appointed EDF Energy to take on supplying Toto Energy’s 134,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
EDF Energy is offering customers a competitive tariff, and many of Toto’s customers will see a reduction in the price they pay. All outstanding credit balances, including money owed to both existing and former customers of Toto Energy, will also be honoured.
EDF Energy will absorb all of the costs of honouring customers’ credit balances and the migration of customers.
For existing customers, energy supplies will continue as normal as they switch over to EDF Energy on Sunday 27 October.
Customers of Toto Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
Philippa Pickford, Ofgem’s director of future retail markets, said:
“I am pleased to announce we have appointed EDF Energy for the customers of Toto Energy. Their energy supply will continue as normal and credit balances will be honoured.
“EDF Energy has also agreed to absorb the costs of taking on these customers and outstanding credit balances, which means the extra costs will not fall on the industry or households.
“EDF Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
Toto Energy customers with questions should visit EDF Energy’s call: 0333 009 6993, email customer_correspondence@EDFEnergy.com or visit https://www.edfenergy.com/TOTOFAQs and https://www.edfenergy.com/submit-meter-reading-toto to submit a meter reading
EDF will be in touch with customers with direct debits to explain how to set their account.
More information for Toto Energy customers can be found on the Ofgem website.
Notes to editors
- Toto Energy’s customers will be supplied by EDF Energy as of Sunday 27 October 2019. Accounts will be fully set up over the coming weeks.
- For Toto Energy customers with smart meters, these will continue to operate as normal and EDF Energy will contact customers if there is a need to make any changes to the functionality of any of these meters.
- EDF Energy will be in touch with customers in the coming days. Any questions customers have should be directed to 0333 009 6993, email customer_correspondence@EDFEnergy.com or visit https://www.edfenergy.com/TOTOFAQs and https://www.edfenergy.com/submit-meter-reading-toto to submit a meter reading EDF Energy will honour the credit balances of current and former domestic Toto Energy customers – including former Solarplicity customers that Toto acquired through a commercial deal with Solarplicity in July this year.
- Current and former customers who owe money, or are in debit to Toto Energy should wait to hear from EDF Energy or Toto Energy’s administrators.
- Pre-payment customers can continue to top up as normal while their account with EDF Energy is set up; once their account is set up with EDF they will receive a new top up card.
- EDF Energy will be in touch with customers with direct debits to explain how to set their account and a new Direct Debit.
- Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem
Further information
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