Refreshing our Consumer Vulnerability Strategy
Consultation
- Publication date
- Closing date
- Industry sector
- Supply and Retail Market
Overview
We are consulting on our proposals for a refreshed Consumer Vulnerability Strategy.
Who should respond
Everyone is welcome to share their views and help us develop the updated strategy.
We particularly encourage responses from:
- consumer groups
- charities
- suppliers
- network companies
- consumers
Background
In 2013, we published the first Consumer Vulnerability Strategy, which explored the complex nature of vulnerability and set our definition of it. In 2019, we updated the Strategy due to the widespread changes in the energy market.
Since then, the energy sector has gone through significant upheaval. The resulting price rises have been especially hard for consumers in vulnerable situations.
We want to refresh our Strategy to reflect a rapidly changing sector and evolving social and economic environment.
Why your views matter
We want to achieve positive outcomes for consumers in vulnerable situations by:
- refocusing our priorities
- refocusing the industry’s priorities
- improving company cultures
- building collaborative ways of working
Your views will help us focus on work that has the most value for consumers in vulnerable situations.
Before you give us your views
See more details in the consultation paper.
Consumer Vulnerability Strategy refresh consultation paper - September 2024 [PDF, 571.95KB]How to respond
This consultation has now closed. We are analysing all responses we have received. Once analysed, we will publish a summary of the non-confidential responses.