Spark Energy customers: Your questions on new supplier Ovo Energy

Guidance
Publication date
Company
Spark Energy Supply Limited OVO Energy Limited
Industry sector
Supply and Retail Market

We have appointed Ovo Energy to take on Spark Energy’s customers after they ceased being a supplier. This appointment will take effect on Wednesday 28 November. This follows a competitive process we’ve run to get the best deal possible for Spark Energy customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Complaints and contacts

Enquiries

Ovo Energy, under the Spark Energy brand, will contact Spark Energy customers with more information. If your question isn't answered here, you should contact the Spark customer contact team.

Spark Energy customer helpline: 

  • Telephone: 0345 034 7474 

Spark Energy administrators

KPMG has been appointed as the administrator for Spark Energy. They can be contacted at: ukfmses@kpmg.co.uk.

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.