Information requests
Requesting information from Ofgem
The Freedom of Information (FOI) Act 2000 and the Environmental Information Regulations 2004 (EIR) both came into force on 1 January 2005. They give people the right to request recorded information held by public authorities. As a government department, we qualify as a public authority.
Information rights are designed to help people get a better understanding of how public authorities carry out their duties and make decisions.
Information requests
If you would like to make a request for recorded information held by Ofgem, please submit it to our Information Rights team. To do this, either email us at information.rights@ofgem.gov.uk (preferably in plain text) or write to us at:
Information Rights Officer, 10 South Colonnade, Canary Wharf, London. E14 4PU.
Please do not send us original documents by post, we will not be able to return them.
You can also contact us to make an EIR request in an oral format on 020 7901 7295.
All FOI requests must be made in writing (by email or post), as per section 8 of the Freedom of Information Act.
We endeavour to respond to all information requests within the statutory 20 working day limit, or within 40 working days under a permitted extension, starting from the first working day after which the request was received.
Data protection
General Data Protection Regulation
Subject access requests (SARs) under General Data Protection Regulation (2018) give an individual the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why an organisation is using their data, and check if the organisation is doing it lawfully.
Access to personal information
What you need to provide us with:
- a timeframe you need the information for,
- your full name, and
- your original signature (not needed for online and email requests).
If you would like to make a Subject Access Request please email information.rights@ofgem.gov.uk (or ECO.SAR@ofgem.gov.uk) if the request is related to ECO schemes) or alternatively, write to us at:
Freedom of Information Officer, 10 South Colonnade, Canary Wharf, London. E14 4PU
Please do not send us original documents by post, we will not be able to return them.
You can also contact us to make a SAR request in an oral format on 020 7901 7295.
In most cases there will be no fee associated with a subject access request.
We endeavour to complete a SAR within the statutory one calendar month limit, or within three calendar months under a permitted extension, starting from the first working day after which the request was received.
If you're not happy with our response
If you are unhappy with our response to your FOI or EIR request, you can ask for an internal review by emailing us at information.rights@ofgem.gov.uk. We endeavour to complete the review in 20 working days for requests considered under FOIA and within 40 working days for requests considered under the EIR.
A senior legal adviser who was not initially involved in the case will carry out the review. They can either instruct the Information Rights team to carry out further work where necessary or they can decide that our initial response is satisfactory. In either case, the applicant will be informed of the decision in writing.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at the following address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.