Switching Compensation Guaranteed Standards: Q3 2019 Request for Information
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Ofgem have issued a mandatory Request for Information for suppliers to report on payments made under the Switching Compensation Guaranteed Standards in Q3 2019. These requests, and accompanying reporting templates can be found below.
Mandatory Request for Information
Supplier Guaranteed Standards of Performance for Switching - Request for Information pursuant to Standard Licence Condition 5 of the Gas and Electricity supply licences.
On behalf of the Gas and Electricity Markets Authority, Ofgem is requesting information in connection with monitoring suppliers’ compliance with the regulations as set out in the Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) Regulations 2019. The specific information we are requesting from you is set in the accompanying reporting template, which has been sent via email (and is displayed in Annex 3 of the RFI letter below for display purposes).
We would ask you to endeavour to provide us with as detailed and accurate information as possible.
Contact
We asked that responses are sent to switchingcompensation@ofgem.gov.uk by 5pm on November 29. If you have any further questions or comments please also contact the Switching Compensation mailbox.